Frequently Asked Questions

Please see our return policy. PayPal orders must be sent back within 30 days. Refunds are processed once a return is received, however your financial institution can take three to five business days to transfer the funds back into your account.

We can, of course, replace faulty merchandise, but we cannot exchange items. If you would prefer another item, just return the unwanted merch for a refund and place a new order for the item you want.

Here are the reasons why your card might be denied:

  1. The Credit card company processing your card, for whatever reason has deemed that there are not enough funds or too many transactions on your account to process this order. You will need to contact your credit card or bank company.
  2. The credit card information you entered did not pass our Billing Address Verification Check. When we check a card for available funds, we also check to make sure that the billing address of the card matches what the user entered. This is one way that we protect our customers from fraud. If the billing address doesn't match, then the order gets declined.

Make sure you have filled out all of the fields, including the country you will ship to. If you still have problems, email support@hook1outfitters.com with a description of your problem and we'll look into your specific case.

Excluding pre-order products, shipment is intended to occur within three business days barring federal holidays or force majeure.  Pre-orders are shipped within three business days of receipt of goods from the manufacturer. It can take as little as three days for delivery depending on the efficiency of your local postal service. International shipping times vary.

Email us at support@hook1outfitters.com. You need to have your Order Number. This is the number that you received when your order was placed. When you ordered, you were directed to a page where you were prompted to print your receipt--the number is on that page. Once you email us, we'll contact you if we need to or just fix the problem and send you your order.

Absolutely not, we use your information for shipping purposes only, and your e-mail to contact you if there is an issue with your order. Your credit card number is stored in an encrypted secure format. We will only send emails regarding our products if you have elected to receive them during check out.  You can opt out at any time.

Yes. We do take money orders or cashiers checks. No personal checks and only U.S. currency. To place your order, just go through the process of ordering on the website until you get to the order total page, print two copies of that page, then send one copy along with a money order or cashiers check for the total to:
Hook 1 Outfitters
2609 Cruzen St
Nashville, TN 37211

Please also send us your contact information in case there is a problem with your order.

We don't recommend ordering this way because we can't guarantee how long it will take for your order to get to us and for us to ship it out to you. Plus, there is always a chance that we might run out of an item by the time we receive your order.

The card code is a three or four digit number located on the back of credit cards and bank cards. This number is an added fraud protection feature used when someone is purchasing a product online or over the phone.

To find out your personal shipping costs, just add the items you want into the shopping cart, enter in your address, and then the postage calculator will figure up your shipping cost before you have to purchase the Item.

You will have to pay duties at the time of receiving your order. We will not cover this cost. You will need to find out from your local government web site whether or not you will have to pay a tax to receive your order.